Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

AI-driven insights are reshaping customer experience (CX). What once felt experimental is now becoming a central part of how brands listen, respond and deliver value. With AI in CX, businesses can now ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

AI is already used in some restaurants, from front of house to the kitchen and every place in between. Here's how it will ...

Ever since OpenAI’s record-breaking launch of generative AI in late 2022, Silicon Valley – and pretty much the rest of the world – have been racing to find new ways to harness its power. Among the ...

Axis Max Life Insurance has enhanced customer experience by introducing an AI-powered Core-Converse email bot, reducing customer email query resolution time by 30%. This system automates up to 80% of ...

Franchise AiQ’s Coordination Strategies for Franchise Networks Evergreen, United States – December 22, 2025 / Franchise AiQ™ ...

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...