Ovo fined £2.4m over customer complaint failures
Energy firm Ovo had been fined £2.4m after the regulator found it had not been dealing with customer complaints correctly. Ofgem said that 1,395 Ovo customers were hit by problems, including long delays in dealing with complaints,
OVO Energy ordered to pay £271 into customer accounts after mistake
OVO Energy has been ordered to pay a total of £2.37million in compensation and redress payments after the regulator Ofgem identified “a number of failings” in the way the company has handled customer complaints.
Ovo Energy to cough up nearly £2.4m for customer complaint failures
Ovo Energy has been told to pay millions in compensation for failing to protect 1,395 of its customers 'when it was needed most'.
Ovo hit with £2.37m penalty for customer complaint failures
Ofgem said that 1,395 Ovo customers will receive compensation after lengthy delays in seeing their complaints addressed.
Ovo to pay £2.4m after failing to deal with complaints – how to claim compensation
Ovo will pay £378,512 in compensation to affected customers and has agreed to pay an extra £2m to the Energy Industry Voluntary Redress Scheme “in recognition of the severity
Ovo energy customers to receive compensation as firm hit with £2.37m penalty
Ovo will pay £378,512 in compensation to affected customers and has also paid an extra £2 million to the Energy Industry Voluntary Redress Scheme
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